Privacy Policy

1. Introduction

Welcome to Buena Park Carpet Cleaning! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information

2.2 Non-Personal Information

  • IP address
  • Browser type
  • Device type
  • Cookies and tracking technologies
  • Website usage data

3. How We Collect Information

We collect information through:

  • Forms filled out on our website
  • Direct communication (email, phone, chat, or in-person)
  • Automated tracking technologies (cookies, analytics, etc.)
  • Third-party services and affiliates

4. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process bookings and payments
  • Respond to inquiries and customer support requests
  • Personalize user experience
  • Conduct marketing and promotional activities
  • Analyze website performance and trends
  • Comply with legal obligations

5. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share information with:

  • Service providers assisting with operations (payment processors, IT support, etc.)
  • Legal and regulatory authorities when required by law
  • Business partners and affiliates for promotional and service-related purposes
  • Third-party analytics and advertising services

6. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to enhance user experience and gather website analytics. Users can manage cookie preferences through browser settings.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access control measures. However, no method of data transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies before providing any personal information.

9. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access, update, or delete your information
  • Opt-out of marketing communications
  • Request a copy of your data
  • Restrict processing of your data
  • Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take appropriate steps to remove the information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Users are encouraged to review this policy periodically.