Terms and Conditions

1. Introduction

Welcome to Buena Park Carpet Cleaning. By accessing our website and using our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Definitions

  • "Company" refers to Buena Park Carpet Cleaning.
  • "User" refers to any individual or entity accessing our website or services.
  • "Services" refer to the carpet cleaning and related services provided by Buena Park Carpet Cleaning.
  • "Website" refers to www.buenaparkcarpetcleaning.com.

3. Services

We provide professional carpet cleaning, upholstery cleaning, stain removal, and related services. Our services are subject to availability and may change without prior notice.

4. Booking and Appointments

  • Appointments must be scheduled in advance.
  • Users must provide accurate information when booking.
  • Cancellations or rescheduling must be made at least 24 hours in advance.
  • The company reserves the right to cancel or reschedule services due to unforeseen circumstances.

5. Pricing and Payments

  • Prices for our services are listed on our website and may change without prior notice.
  • Full payment is required upon completion of services unless otherwise agreed.
  • We accept various payment methods, including cash, credit/debit cards, and online transfers.
  • Late payments may result in additional fees.

6. Cancellations and Refunds

  • Customers may cancel or reschedule an appointment at least 24 hours in advance.
  • Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
  • Refunds will only be considered in cases where the service was not delivered as agreed.

7. Customer Responsibilities

  • Customers must ensure that the area to be cleaned is accessible.
  • Personal belongings, fragile items, and furniture should be removed or secured before service begins.
  • Customers must notify us of any special cleaning requirements in advance.

8. Liability Disclaimer

  • While we take utmost care in providing our services, we are not responsible for pre-existing damage or color fading of carpets and upholstery.
  • We are not liable for any damages resulting from incorrect use of cleaning products outside our recommendations.
  • The company is not responsible for indirect or consequential damages arising from the use of our services.

9. Privacy Policy

  • We collect and use customer information solely for service-related purposes.
  • We do not share personal information with third parties without consent.
  • Our website may use cookies to improve user experience.

10. Intellectual Property

  • All website content, including logos, text, images, and trademarks, is the property of Buena Park Carpet Cleaning.
  • Unauthorized use or reproduction of our content is prohibited.

11. Third-Party Links

  • Our website may contain links to third-party websites.
  • We are not responsible for the content or practices of these external sites.

12. Changes to Terms and Conditions

  • We reserve the right to modify these Terms and Conditions at any time without prior notice.
  • Continued use of our services constitutes acceptance of any modifications.

13. Governing Law

  • These Terms and Conditions shall be governed by the laws of the State of California.
  • Any disputes arising from these terms shall be resolved in the appropriate courts of California.